Senior Staff Support Engineer - Media Supply Chain Production Support

Senior Staff Support Engineer (MSC Production Support Team), Bangalore Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Senior St aff Support Engineer ( MSC Production Support T eam) Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The company combines Warner Media’s premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses. For more information, please visit www.wbd.com . Meet Our Team: The Media Supply Chain (MSC) team builds applications and services that power Warner Bros. Discovery’s content supply chain . Our platforms enable stakeholders to plan, manage, enrich, and deliver media assets at scale across platforms, including Max (HBO Max), Discovery+, partners, affiliates, and linear channels. The Media Supply Chain Production Support team provides 24/7 technical support for the full production media lifecycle—ensuring technical issues resolutions, the stability of systems, workflows, and capabilities required to move content from inventory through ingestion, transformation, metadata management, packaging, distribution, and partner delivery to global platforms. We support thousands of internal users, enabling seamless content production and distribution across all platforms. This role operates at the intersection of MSC Production Support, MSC Development and WBD O perational teams ( GCO) combining deep technical expertise with cross-functional leadership to ensure the seamless progression of assets through MSC workflows, drive syste ms reliability improvements and reduce operational risk across the platform . Roles & Responsibilities Be part of a 24/7 Production Support T eam for a Media Supply Chain systems portfolio of on-prem and AWS applications and services Serve as a senior technical leader across MSC production systems, with deep understanding of end-to-end business and technical workflows and dependencies Maintain a comprehensive view of system architecture, services, data flows, and integration points across platforms Identify systemic weaknesses and drive long-term architectural remediation strategies Influence engineering design to ensure production readiness, scalability, and resilience by design Design and implement scalable automation, reporting solutions, and bulk execution tooling; translate recurring issues into reusable engineering patterns; drive reliability, extensibility, and long-term supportability improvements. Develop AI-assisted tooling for incident triage, root cause suggestion, anomaly detection, issues resolutions and predictive failure analysis; enable self-service troubleshooting and data-driven operational insights. Drive improvements in incident reduction, MTTR, detection capabilities, and system stability Lead initiatives focused on automation, self-healing, and proactive issue prevention Define and enforce best practices for monitoring, alerting, and operational readiness Elevate consistency and quality of incident handling, escalation, and resolution processes Influence upstream teams to address root causes, reduce technical debt, and improve operability Provide ongoing technical mentorship and leadership within the MSC Production Support team Elevate team capabilities in incident technical analysis, debugging, resolution and system understanding Drive adoption of standardized Support practices, tooling, and documentation Lead cross-team initiatives to improve efficiency, quality, and reliability across support workflows What to Bring 15 – 18 years of experience in Technical Production Support, or distributed systems development Proven experience supporting and leading large-scale, distributed, cloud-based systems Deep understanding of end-to-end Media Supply Chain workflows, integration interfaces and system dependencies Strong track record of leading complex, cross-system incident investigations and RCA efforts Demonstrated ability to influence engineering teams and drive long-term technical improvements Excellent written and verbal communication skills with ability to engage senior stakeholders across multiple functions Proficiency in Java, Python, or similar programming languages Strong experience with: Distributed systems and event-driven architectures Cloud platforms (AWS / Azure) at scale Monitoring, observability, and diagnostic tools (Splunk, Grafana, CloudWatch, etc.) Experience with: APIs, service integrations, and system troubleshooting Databases ( R elational and No n-Relational ) CI/CD pipelines and development workflows Experience with AI/ML Hands-on experience with incident management tools and processes (ServiceNow, PagerDuty, Jira, etc.) Excellent customer focus and awareness of the importance of the customer in a service organization as well as ability to interact professionally with business users and development teams Ability to collaborate effectively with remote peers and stakeholders across diverse geographies and time zones Ability to support working shifts within the 4 AM ET to 6 PM ET window, with occasional off- hours availability, sometimes on short notice. Ability to multi-task and manage multiple competing priorities Strong analytical and problem-solving skills Bachelor of Engineering or Computer Science What We Offer: A Great Place to work Equal opportunity employer Fast track growth opportunities How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. Experience Level Senior Level