Senior Service Engineer - Water Treatment Equipment and Chemical Solutions

Senior Service Engineer ABOUT SOLENIS Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced chemical and equipment solutions for consumer, industrial, institutional, food & beverage, and recreational pool and spa water markets. The product portfolio of Solenis includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, USA, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis has been recognized as a Best Managed Company for 4 consecutive years and was named as 2024 Best Managed Company Gold Standard Winner. KEY RESPONSIBILITIES: 1. Ensure the fastest response to customer complaints through service franchisees/distributors. 2. In case of key customers or complex problems, a personal visit to solve the problem. 3. Ensure proper support to service franchisees/distributors through technical and commercial aspects. Ensure proper ROI for service franchisees. 4. Conduct technical trainings for service providers as well as customers. Do service reviews with service providers as well as customers. 5. Achieve annual maintenance contract (amc) targets. Also ensure repairs cost during AMC is within budget. 6. Regular feedback on machine/spares performance and quality. Also submission of service MIS in terms of response time, warranty cost and amc business. 7. Ensure strict adherence to all service systems and safety procedures. Some benefits of working with us Access to a huge array of internal and external training courses on our learning system (free) Access to self-paced language training (free) Birthday or wedding anniversary gift of INR 1500 Charity work once a year, to give back to the community Competitive health and wellness benefit plan Continuous professional development with numerous opportunities for growth Creche facility Employee Business Resource Groups (EBRGs) Electric car charging stations Internet allowance No-meeting Fridays Parking on site (free) Relocation assistance available Well connected to public transport, only a 10 min walk to office Experience Level Senior Level