Quality Analyst

Position Overview

We are hiring a Junior Quality Analyst (QA) to support our outbound sales team dealing in Packaging & Printing Machinery. This is an entry-level role, ideal for someone who is eager to learn, has good listening and communication skills, and is willing to be trained in quality analysis and sales monitoring.

Key Responsibilities

• Listen to outbound sales calls and learn how to evaluate them based on set parameters.

• Assist in identifying common mistakes made by sales agents (miscommunication, false commitments, missing information, etc.).

• Support in preparing simple reports on call quality and agent performance.

• Participate in training sessions to understand sales communication techniques, product details, and compliance guidelines.

• Work closely with Team Leaders and Assistant Managers to learn how feedback is given to agents.

• Gradually take ownership of evaluating calls and sharing improvement points with the team.

Skills & Competencies (Basic, Trainable)

• Good listening skills and attention to detail.

• Basic communication skills (English & Hindi required, regional language is a plus).

• Comfortable with MS Excel/Google Sheets for simple reporting (training will be provided).

• Eagerness to learn about sales processes, outbound calling, and packaging & printing machinery.

• Positive attitude and willingness to grow into a full-fledged Quality Analyst role.

Qualifications

• Minimum: Graduate/Undergraduate (any stream).

• Freshers can apply – training will be provided.

• Prior experience in tele sales, BPO, or customer service is a plus but not mandatory.

Growth Path

• Initial Training → Understanding calls, product knowledge, and quality parameters.

• Probation Period → Basic call monitoring and simple reporting.

• Full QA Role → Independent evaluations, feedback delivery, and supporting sales performance improvement

• It is a Full Time Manufacturing job for candidates with 6 months - 2 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., Avant Garde Enterprises.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 5 Quality Analyst at Avant Garde Enterprises
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Manufacturing job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.