Pre- Activities
Coordinate with international customers regarding product requirements, specifications, quotations, and commercial terms.
Prepare and share quotations, Proforma Invoices, and other commercial documents.
Coordinate with the sales team and suppliers for product availability, pricing, specifications, and delivery timelines.
Follow up with customers on enquiries, quotations, negotiations, and order confirmations.
Maintain regular communication with overseas clients and develop strong customer relationships.
Post-& Export Operations
Handle export orders from order confirmation until final delivery.
Prepare and verify export documentation including Commercial Invoice, Packing List, Certificate of Origin, Shipping Bill, Bill of Lading/Airway Bill, and related documents.
Coordinate with freight forwarders, shipping lines, CHA, transporters, suppliers, and internal teams for smooth shipment execution.
Track production, dispatch, shipment schedules, and delivery status.
Follow up for shipping documents and coordinate with customers for payment and document requirements.
Handle LC, advance payment, and other export payment-related documentation as required.
Resolve shipment-related issues and provide timely post-sales support to international customers.
Maintain proper records of export orders, shipments, payments, and customer correspondence.