Global Product Support Engineer

GPS Engineer Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Bangalore,IND You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Key Responsibilities We are looking for a highly talented engineer to join our Global Product Support (GPS) team. Team’s responsibilities include: Developing and maintaining expert‑level knowledge of our next generation & Legacy platforms and sub system. Leading complex and systematic escalations together with cross functional design engineering team. Delivering knowledge and methodologies to Applied Materials customer engineers worldwide , ensuring improved tool health, performance, and stability Representing the voice of the field in all engineering review discussions and activities Developing new procedures and Best Known Methods (BKMs) & Internal Service Bulletin (ISB) to support new & legacy platform/ subsystems. Creating and maintaining procedures for Safety, Startups, Installation, Calibration, Troubleshooting, Maintenance and Retrofit. Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping. Identify critical spares parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations What’s in it for you? Become a key technical contributor in shaping next‑generation Mainframe & Robots technologies and make a significant impact on product stability, quality, and customer success. Our Group Provides expert-level support to semiconductor various Mainframes & sub systems. Works closely with Engineering team on assigned technical projects. Acts as an intermediary between customers and engineering team by providing technical support, documentation, and expertise to field engineers troubleshooting. What you'll be doing? Participate in new build and first startups at customer sites. Create and maintain service procedures for field use Participate in Engineering development process and ensure all field aspects and serviceability requirements are incorporated. Solve technical problems using established procedures, engineering judgment, and accumulated field experience. Analyze information and apply best-known practices to make decisions and support escalations. What you should have? Bachelor’s Degree in Mechanical, Electrical, or Industrial Engineering (or related field) 7-10 years of experience Strong conceptual knowledge of engineering theories, practices, and procedures within your discipline Ability to apply general business understanding from prior experience or education Strong interpersonal skills: clear communication, asking questions, validating understanding A proactive, dedicated approach; team player; motivated to expand technical knowledge and drive data‑based decisions Ability to work within standardized procedures to meet deadlines and team objectives Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Experience Level Senior Level