Lead Quality Specialist - Customer Deal Desk

Lead Specialist, Quality - Customer Deal Desk, Global SSC The Lead Specialist, Quality – Customer Deal Desk, Global SSC is responsible for conducting comprehensive quality audits across the Customer Deal Desk organization, ensuring adherence to established policies, procedures, compliance requirements, and operational excellence standards. This role supports all three Lines of Business (LOBs), including License, Cloud, and Hardware within Oracle's Heritage Business. The position plays a critical role in driving quality improvements, identifying process gaps, providing actionable insights, and partnering with stakeholders to enhance overall deal review accuracy and operational effectiveness. Key Responsibilities • Perform detailed quality audits of Customer Deal Desk transactions across License, Cloud, and Hardware businesses. • Evaluate compliance with Oracle policies, approval matrices, contractual requirements, and operational procedures. • Analyze audit findings, identify trends, root causes, and areas for process improvement. • Prepare and present audit reports, quality metrics, and management dashboards to leadership teams. • Collaborate with Deal Desk, Operations, Sales, Finance, Legal, and other cross-functional teams to address quality concerns and drive corrective actions. • Conduct calibration sessions and provide guidance to ensure consistent application of quality standards. • Support continuous improvement initiatives to strengthen controls, enhance efficiency, and improve customer experience. • Extensive experience in Customer Deal Desk operations supporting License, Cloud, and Hardware businesses. • Strong understanding of Oracle deal desk processes, deal structures, approvals, contracting, and compliance requirements. • Proven experience in quality auditing, process reviews, risk identification, and operational governance. • Demonstrated ability to analyze complex transactions and provide clear recommendations. • Excellent communication, stakeholder management, and presentation skills. • Advanced analytical and reporting capabilities. • Subject Matter Expert (SME) knowledge of Customer Deal Desk processes is mandatory for this role. The Lead Specialist, Quality – Customer Deal Desk, Global SSC is responsible for conducting comprehensive quality audits across the Customer Deal Desk organization, ensuring adherence to established policies, procedures, compliance requirements, and operational excellence standards. This role supports all three Lines of Business (LOBs), including License, Cloud, and Hardware within Oracle's Heritage Business. The position plays a critical role in driving quality improvements, identifying process gaps, providing actionable insights, and partnering with stakeholders to enhance overall deal review accuracy and operational effectiveness. Key Responsibilities • Perform detailed quality audits of Customer Deal Desk transactions across License, Cloud, and Hardware businesses. • Evaluate compliance with Oracle policies, approval matrices, contractual requirements, and operational procedures. • Analyze audit findings, identify trends, root causes, and areas for process improvement. • Prepare and present audit reports, quality metrics, and management dashboards to leadership teams. • Collaborate with Deal Desk, Operations, Sales, Finance, Legal, and other cross-functional teams to address quality concerns and drive corrective actions. • Conduct calibration sessions and provide guidance to ensure consistent application of quality standards. • Support continuous improvement initiatives to strengthen controls, enhance efficiency, and improve customer experience. • Extensive experience in Customer Deal Desk operations supporting License, Cloud, and Hardware businesses. • Strong understanding of Oracle deal desk processes, deal structures, approvals, contracting, and compliance requirements. • Proven experience in quality auditing, process reviews, risk identification, and operational governance. • Demonstrated ability to analyze complex transactions and provide clear recommendations. • Excellent communication, stakeholder management, and presentation skills. • Advanced analytical and reporting capabilities. • Subject Matter Expert (SME) knowledge of Customer Deal Desk processes is mandatory for this role. Work Timings Flexible Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Experience Level Senior Level