IT Technician/Network Technician

Designation: AMC Engineer – Product Support

Location: Bangalore (Karnataka)

Job Type: Field Work

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ABOUT US:

Senses Intelligent Interactive Panel has been revolutionizing classroom teaching PAN India since 2013. Our mission is to empower future leaders by transforming traditional educational methods. Through our smart and interactive panels, we help schools create active, engaging, and collaborative learning environments.

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Position Overview: AMC Engineer – Product Support

As an AMC Engineer, you will be responsible for delivering on-site support and maintenance under Annual Maintenance Contracts (AMCs) across various locations in Maharashtra. Your core duties will revolve around scheduled service visits, preventive maintenance, timely troubleshooting, and ensuring uptime of installed systems. The ideal candidate will have excellent technical expertise, strong time management, and a customer-first mindset.

Key Responsibilities:

1. On-Site AMC Support & Troubleshooting:

Conduct regular AMC service visits as per defined schedules.

Provide immediate support for breakdown calls to ensure minimal downtime.

Troubleshoot and resolve hardware/software/network issues on-site.

2. Preventive & Corrective Maintenance:

Execute periodic preventive maintenance activities to ensure system health.

Perform diagnostics and repairs on smart panels, projectors, PCs, and related peripherals. Identify wear and tear issues proactively and address them before failures.

3. Customer Interaction & Training:

Guide end-users on proper system usage and best practices during AMC visits.

Train basic troubleshooting techniques to school IT coordinators or staff.

4. Documentation & Reporting:

Maintain detailed service logs for every visit: issue reported, action taken, and status.

Share service reports with internal teams and customers post-visit.

Keep track of AMC schedules and upcoming renewals.

5. Spare & Tools Management:

Carry and maintain adequate spare parts during AMC visits.

Maintain checklists and verify tools before and after each field deployment.

6. Coordination & Communication:

Coordinate with backend support, logistics, and customer care teams for issue escalation. Ensure timely updates and communication with clients regarding delays or part replacements.

Qualifications -

Technical Requirements:

Proficiency in troubleshooting smart classroom hardware, operating systems (Windows/macOS/Linux), and basic networking.

Familiarity with interactive panels, audio-visual systems, and connectivity tools.

Knowledge of remote support and ticketing systems is an advantage.

Soft Skills:

Strong problem-solving and organizational skills.

Excellent communication and interpersonal abilities.

Self-motivated with the ability to handle tasks independently.

Additional Requirements:

Valid driver’s license and readiness for frequent travel across Maharashtra.

Ability to carry and handle IT hardware when required.

Working Conditions:                                              

Extensive travel for AMC service visits across schools and institutions.

Work timings may occasionally extend beyond standard hours depending on client schedules.

Environments may vary — school classrooms, labs, or server rooms.

TO APPLY:

📩 Email your CV to: recruitment@senseselec.com    

🌐 Visit us at: www.senseselec.com

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 3 years of experience.

More about this IT Technician/Network Technician job

1. What is the eligibility criteria to apply for this IT Technician/Network Technician job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this IT Technician/Network Technician job?
   Ans: This IT Technician/Network Technician job will have 6 working days.
4. Are there any charges applicable while applying or joining this IT Technician/Network Technician job?
   Ans: No, there is no fee applicable for applying this IT Technician/Network Technician job and during the employment with the company, i.e., SENSES ELECTRONICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this IT Technician/Network Technician role?
   Ans: There is an immediate opening of 2 IT Technician/Network Technician at SENSES ELECTRONICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this IT Technician/Network Technician job?
   Ans: This IT Technician/Network Technician job has 09:00 सुबह - 06:00 शाम timing.