Help desk coordinator

Job Role: Helpdesk Coordinator

As a Helpdesk Coordinator, you will play a crucial role in managing and coordinating support calls from clients. You will be the communication bridge between clients and technical engineers, ensuring timely and efficient resolution of hardware and IT-related issues.

Key Responsibilities:

Receive incoming support calls and log them accurately in the system.

Assign and coordinate service calls with field and online technical engineers.

Monitor open tickets and follow up for timely resolutions and updates.

Coordinate with clients for call updates, scheduling visits, and feedback.

Maintain detailed records of all service calls and client interactions.

Escalate unresolved issues to the appropriate departments or seniors.

Prepare daily and weekly reports of service call status and closures.

Ensure client satisfaction through professional communication and timely resolution.

Required Skills & Competencies:

Proven experience (min 2 years) in call coordination or helpdesk roles in the IT hardware domain.

Strong communication and interpersonal skills.

Ability to handle client queries professionally and with urgency.

Organized and detail-oriented with basic computer knowledge (Excel, ticketing tools).

Ability to multitask and manage time efficiently.

Fluency in English, Hindi, and Marathi is preferred

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 5 years of experience.

More about this Help desk coordinator job

1. What is the eligibility criteria to apply for this Help desk coordinator job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Help desk coordinator job?
   Ans: This Help desk coordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Help desk coordinator job?
   Ans: No, there is no fee applicable for applying this Help desk coordinator job and during the employment with the company, i.e., CREATIVE INFONET.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Help desk coordinator role?
   Ans: There is an immediate opening of 1 Help desk coordinator at CREATIVE INFONET
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Help desk coordinator job?
   Ans: This Help desk coordinator job has 10:00 AM - 07:00 PM timing.