Desktop Support Engineer

         Respond to customer inquiries promptly and professionally via phone, email,

and chat channels

         Provide technical support and troubleshooting assistance for television-

related issues, including but not limited to connectivity problems, device setup,

and software configurations.

         Identify and diagnose technical problems, escalating complex issues to

appropriate teams for further investigation and resolution.

         Educate customers on product features, functionalities, and troubleshooting

techniques to enhance their overall experience.

         Maintain accurate records of customer interactions, including details of

inquiries, comments, and actions taken, using designated CRM software.

         Collaborate with cross-functional teams, including product development,

operations, and quality assurance, to address recurring technical issues and

improve service delivery.

         Stay updated on industry trends, technological advancements, and product

updates to provide informed assistance to customers.

         Adhere to established performance metrics and service level agreements

(SLAs) to meet or exceed departmental targets for customer satisfaction and

resolution time.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with Freshers.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., VU CALIFORNIA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 2 Desktop Support Engineer at VU CALIFORNIA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 10:00 दोपहर - 06:00 शाम timing.