ERP executive/ MIS

We are seeking a dynamic and customer-centric ERP Support Cum Consult Executive to join our Lucent ERP team. This role requires a blend of technical understanding, consulting ability, and client servicing. The ideal candidate will act as a bridge between customers and our ERP system, ensuring clients maximize the value of Lucent ERP by tailoring solutions to their requirements, providing training, and delivering continuous support.

⸻

Key Responsibilities

• Client Consultation & Requirement Gathering

• Engage with clients to understand their business processes, requirements, and challenges.

• Map client needs with Lucent ERP modules and propose tailored solutions.

• Prepare functional requirement documents (FRD) and ensure clarity between client and technical teams.

• Product Demonstration

• Conduct product demos and presentations for prospective and existing clients.

• Clearly showcase how Lucent ERP can add value, improve efficiency, and solve pain points.

• Implementation Support

• Assist in ERP implementation by coordinating with internal teams and clients.

• Ensure smooth onboarding and system setup in line with client expectations.

• Customer Training

• Provide structured ERP training sessions for client teams.

• Develop user manuals, training materials, and FAQs to ease adoption.

• Post-Delivery Support

• Act as the first point of contact for customer queries and support requests.

• Troubleshoot ERP-related issues and escalate complex problems to the technical team.

• Build strong client relationships through proactive engagement and ongoing assistance.

• Continuous Improvement

• Gather customer feedback and suggest product enhancements.

• Stay updated with ERP best practices and industry trends to guide customers effectively.

⸻

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Applications, or related field.

• Proven experience (1–3 years) in ERP support, consulting, or implementation (preferably with ERP systems).

• Strong understanding of business processes (HR, Finance, Sales, Inventory, Manufacturing, etc.).

• Excellent communication and presentation skills with the ability to translate technical details into business language.

• Customer-focused attitude with problem-solving skills.

• Ability to manage multiple clients, prioritize tasks, and work independently.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 6 months - 1 years of experience.

More about this ERP executive/ MIS job

1. What is the eligibility criteria to apply for this ERP executive/ MIS job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this ERP executive/ MIS job?
   Ans: This ERP executive/ MIS job will have 6 working days.
4. Are there any charges applicable while applying or joining this ERP executive/ MIS job?
   Ans: No, there is no fee applicable for applying this ERP executive/ MIS job and during the employment with the company, i.e., Braincave Software Private Limited.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this ERP executive/ MIS role?
   Ans: There is an immediate opening of 1 ERP executive/ MIS at Braincave Software Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this ERP executive/ MIS job?
   Ans: This ERP executive/ MIS job has 09:00 AM - 06:00 PM timing.