Desktop Support Engineer

Responsible for

Being as Support Engineer, responsible to assist our clients with all IT related technical support issues to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.

Key Responsibilities & Duties

1.       Installing and configuring client computer systems.

2.       Responding to client IT support requests.

3.       Meeting with clients to diagnose software, networking or hardware issues.

4.       Providing technical support on-site or via remote-access systems.

5.       4. Nos. of Calls to be attended.

6. Maintaining good client relations.

7. Tracking and managing work records.

8. Compiling job reports.

KPI

·       Zero escalation from Customer.

·       Minimum 4 calls to be attended per day.

·       Zero damage of parts.

·       100% collection of replaced parts.

·       100% Certification complied to related product.

·       Daily MIS updation on related ERP as required according to job profile.

Requirements

·       Knowledge of Voice, Video, Desktop & Laptop Installation.

·       Well versed with Windows XP, Windows 7, Antivirus, basic Networking, Wireless technology and email clients like MS-Outlook troubleshooting.

·       Ability to handle computer hardware and software issues independently.

·       Knowledge of remote and network tools like RDP, Net Meeting, Web-ex, VPN, etc

·       Proven work experience as a technical support engineer.

·       Ability to troubleshoot complex hardware and software issues.

·       Good time management skills.

 From: Department Head

Mr. Manoj Tiwari

(COO)

Read & understood the above mentioned responsibility and I hereby confirm acceptance of above. 

Name: Mr. Govind Bhalerao Lashkare

Emp. Code: TTP179

ROLES & RESPONSIBILITY

Name:                 Mr. Kiran Patole

Designation:      Support Engineer

Reporting:          Ms. Suvidha Pandey- Manager- Services & Support

Responsible for

Being as Support Engineer, responsible to assist our clients with all IT related technical support issues to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.

Key Responsibilities & Duties

1.       Installing and configuring client computer systems.

2.       Responding to client IT support requests.

3.       Meeting with clients to diagnose software, networking or hardware issues.

4.       Providing technical support on-site or via remote-access systems.

5.       4. Nos. of Calls to be attended.

6. Maintaining good client relations.

7. Tracking and managing work records.

8. Compiling job reports.

KPI

·       Zero escalation from Customer.

·       Minimum 4 calls to be attended per day.

·       Zero damage of parts.

·       100% collection of replaced parts.

·       100% Certification complied to related product.

·       Daily MIS updation on related ERP as required according to job profile.

Requirements

·       Knowledge of Voice, Video, Desktop & Laptop Installation.

·       Well versed with Windows XP, Windows 7, Antivirus, basic Networking, Wireless technology and email clients like MS-Outlook troubleshooting.

·       Ability to handle computer hardware and software issues independently.

·       Knowledge of remote and network tools like RDP, Net Meeting, Web-ex, VPN, etc

·       Proven work experience as a technical support engineer.

·       Ability to troubleshoot complex hardware and software issues.

·       Good time management skills.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 3 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹18000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Techigent Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 4 Desktop Support Engineer at Techigent Technologies Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.