Desktop Support Engineer

Job Summary:

We are seeking a skilled Desktop Support Engineer to provide technical support to end-users by troubleshooting hardware, software, and network issues. The role requires quick problem-solving skills, excellent communication, and the ability to handle multiple support requests efficiently.

Key Responsibilities:

• Provide first-level support to end-users for desktop, laptop, and peripheral devices.

• Troubleshoot and resolve hardware, software, and network-related issues.

• Install, configure, and maintain operating systems (Windows, MacOS) and software applications.

• Manage user accounts, permissions, and access in Active Directory and other systems.

• Perform routine maintenance and ensure security patches are up to date.

• Assist in setting up new desktops/laptops and office IT equipment.

• Maintain accurate documentation of issues, resolutions, and IT assets.

• Escalate unresolved technical issues to the appropriate team or vendor.

• Support remote users via VPN and remote desktop tools.

• Ensure compliance with IT policies and standard operating procedures.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field (preferred).

• 2–5 years of experience in desktop support or IT support roles.

• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common enterprise applications.

• Familiarity with Active Directory, VPN, printers, and basic networking concepts.

• Experience with remote troubleshooting tools (e.g., TeamViewer, AnyDesk).

• Good analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a team.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 5 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹27000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Shro Systems Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 4 Desktop Support Engineer at Shro Systems Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.