Troubleshooting & Problem Solving:
Diagnose and resolve technical issues related to software, hardware, network connectivity, and peripherals like printers.
Installation & Configuration:
Set up new workstations, install and configure software, hardware, and networking equipment.
Technical Support:
Provide support to end-users through various channels, including phone, email, remote assistance, and in-person visits.
System Maintenance:
Perform updates to operating systems and software, and manage the technology inventory.
User Training & Onboarding:
Assist new employees with workstation setup and train users on new software and IT policies.
Documentation:
Record details of technical problems, solutions, and support interactions in a ticketing system.
Escalation:
Escalate complex or unresolved issues to specialized teams or senior technicians.
Performance Monitoring:
Monitor network connections and desktop performance to ensure optimal