Desktop Support Engineer

Job Title: System Administration/Platform Support Engineer [PST]

Job Summary: The Platform Support Team Member / System Administrator will provide comprehensive technical support and infrastructure management for the robotics company's cloud and on-premises systems. This role involves assisting field engineers, back-end teams, and the engineering team with technical support, managing cloud servers, setting up production environments, and ensuring seamless operations using DevOps practices. You will work on maintaining the cloud infrastructure, deploying OS and networking configurations for production systems, and troubleshooting issues related to robotics software, hardware, and infrastructure. Key Responsibilities:

Technical Support:

● Serve as the primary technical support contact for field engineers, back-end teams, and the engineering team by addressing and resolving issues related to software, hardware, and infrastructure for robotic systems. ● Provide real-time troubleshooting and resolution of issues related to system performance, connectivity, and software applications.

● Support field engineers with on-site deployments by ensuring proper configuration and functionality of hardware and software components used in robotic systems. Cloud Infrastructure Management (AWS): ● Manage and maintain the company’s Amazon Web Services (AWS) infrastructure, ensuring high availability, performance, and security of cloud resources.

● Perform routine maintenance and updates of cloud servers, ensuring optimal performance and uptime.

● Set up and configure cloud-based services, including EC2, S3, VPC, and RDS, to support production and development environments for robotics platforms.

DevOps & Automation: ● Implement and maintain CI/CD pipelines for automated software deployment, testing, and updates, ensuring smooth and efficient releases of robotic system applications.

● Use Docker for containerization of applications and environments to streamline development, testing, and deployment workflows.

● Automate infrastructure setup, monitoring, and maintenance tasks using tools like Terraform, Ansible, or custom shell scripts.

Linux & System Administration: ● Perform daily Linux administration tasks, including user management, system updates, security patching, and performance monitoring for systems supporting robotic applications.

● Set up and configure Linux-based processors for production use, ensuring the correct installation of the OS, required software, and networking configurations.

● Develop and maintain shell scripts to automate repetitive tasks, improve system efficiency, and reduce manual intervention for routine maintenance and operations.

Network Configuration & Management: ● Configure and manage network settings for production systems, ensuring secure and efficient communication between on-premises hardware and cloud infrastructure.

● Troubleshoot and resolve network issues, ensuring that robotic systems have reliable access to backend servers and cloud resources.

● Set up VPNs, firewalls, and secure network tunnels to facilitate communication between remote field engineers, production environments, and cloud services.

Version Control & Collaboration: ● Manage version control using Git and GitHub, collaborating with the development and engineering teams to ensure consistent workflows and proper source code management.

● Implement and enforce best practices for version control, branching strategies, and code deployments across the engineering and development teams.

System Monitoring & Maintenance: ● Set up and monitor system health, performance, and resource utilization using monitoring tools like CloudWatch, Prometheus, or other monitoring solutions.

● Perform regular maintenance and backups of cloud and on-prem systems to prevent data loss and ensure business continuity.

● Identify system issues and resolve them proactively to avoid potential outages or performance degradation. Processor & OS Setup for Production: ● Set up processors with Linux-based operating systems for production environments, ensuring proper configuration and readiness for robotic applications.

● Work with the engineering team to ensure processors are configured with the correct software, network settings, and security protocols before deployment.

Collaboration with Engineering & Development Teams: ● Collaborate closely with software engineers, hardware engineers, and the development team to ensure that all infrastructure and systems meet the operational requirements for robotic deployments.

● Provide feedback and suggestions to the engineering team regarding system improvements, automation opportunities, and potential areas of technical enhancement.

Key Requirements: Technical Skills: ● Amazon Web Services (AWS): Proficient in managing cloud infrastructure (EC2, S3, RDS, VPC, Lambda) to support production and development environments.

● Technical Support: Experience providing technical support to engineering, field, and back-end teams, troubleshooting hardware, software, and network-related issues.

● DevOps Practices: Strong understanding of DevOps principles, including CI/CD pipelines, infrastructure as code (Terraform, Ansible), and automation for cloud infrastructure.

● Linux Administration: Extensive experience with Linux server administration, including setup, configuration, performance tuning, and shell scripting.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 0 - 3 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., BHARATI ROBOTIC SYSTEMS (INDIA) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 4 Desktop Support Engineer at BHARATI ROBOTIC SYSTEMS (INDIA) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 सुबह - 06:00 शाम timing.