System monitoring: Continuously monitor computer systems and networks for performance, errors, and security issues.
Maintenance and updates: Perform routine maintenance, install software updates and patches, and maintain hardware.
Troubleshooting: Diagnose and resolve hardware, software, and network problems.
Data management: Perform data backups, manage data recovery, and ensure data security and integrity.
Technical support: Provide first-level technical support and assistance to end-users by responding to their queries and issues.
Documentation: Maintain accurate logs of system operations, maintenance, and issues, and update procedural documentation as needed.
Installation and configuration: Assist in the installation and configuration of new hardware and software.
Key skills and qualifications
Technical skills: A solid understanding of operating systems, networking, and computer hardware components is essential.
Problem-solving: Strong analytical and problem-solving abilities are crucial for troubleshooting issues.
Attention to detail: The role requires careful attention to detail, especially when performing maintenance and recording system events.
Communication: Good communication skills are necessary to assist users and collaborate with the IT team.
Ability to follow directions: Being able to follow specific instructions and company processes is a key requirement.
Education: While formal education isn't always required, many professionals have certifications or associate's degrees in fields like Information Systems.