Responsibilities
· Provide technical support and troubleshooting assistance to customers experiencing issues with biometric systems, including fingerprint scanners, facial recognition devices, and iris scanners.
· Respond promptly to customer inquiries via phone, email, or chat, and resolve technical issues in a timely and efficient manner.
· Diagnose hardware and software problems related to biometric devices and recommend appropriate solutions.
· Assist customers with the installation, configuration, and setup of biometric systems, including software installation and device calibration.
· Continuously evaluate and improve support processes and procedures to enhance the overall customer experience