Job Description:
• Knowledge of ticketing tools for logging and tracking user issues.
• Proficiency in Microsoft Office applications, especially Excel, for reporting and documentation.
• Basic understanding of asset management processes such as tagging, tracking, and maintaining IT inventory.
• Handling user support tickets and ensuring timely resolution.
• Installation, configuration, and basic troubleshooting of desktops, laptops, and printers.
• Managing user accounts, permissions, and access control within Windows environments.
• Basic knowledge of network connectivity and troubleshooting LAN/WAN issues.
• Installation and support for antivirus, operating systems, and standard software.
• Coordination with vendors for hardware replacements and warranty claims.
Skills Required:
• Good communication and interpersonal skills.
• Strong customer service orientation.
• Basic troubleshooting and analytical skills.
• Time management and task prioritization abilities.
• Willingness to learn and adapt to new technologies.