Housekeeping Manager

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Job Description – Housekeeping Supervisor

Hotel Lokis Forest Inn

Position Title:

Housekeeping Supervisor

Department:

Housekeeping

Reporting To:

Front Office Manager / Operations Manager

Location:

Hotel Lokis Forest Inn

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Job Summary:

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring cleanliness, hygiene, and maintenance standards across all guest rooms and public areas. The role ensures high guest satisfaction by maintaining hotel standards and supervising housekeeping staff efficiently.

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Key Responsibilities:

1. Room & Area Management

Supervise cleaning of guest rooms, corridors, and public areas

Ensure rooms are cleaned as per hotel SOPs and standards

Conduct regular inspections of rooms before guest check-in

Coordinate with Front Office for room readiness

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2. Staff Supervision

Assign daily duties to housekeeping staff

Monitor staff performance and attendance

Train new staff on cleaning procedures and hotel standards

Maintain discipline and team coordination

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3. Quality & Hygiene Control

Ensure proper hygiene and sanitation standards are followed

Maintain linen, amenities, and cleaning supplies quality

Check for damages and report maintenance issues

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4. Inventory & Supplies Management

Maintain stock of linen, toiletries, and cleaning materials

Monitor usage and avoid wastage

Coordinate with procurement for timely replenishment

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5. Coordination with Other Departments

Work closely with Front Office for room status updates

Coordinate with Maintenance for repairs

Support management during audits or inspections

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6. Guest Handling

Address guest complaints related to cleanliness

Ensure quick resolution and guest satisfaction

Maintain courteous and professional communication

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Key Requirements:

Education:

Diploma / Degree in Hotel Management (preferred)

Experience:

2–4 years in housekeeping operations

At least 1 year in a supervisory role

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Skills Required:

Strong leadership and team management

Attention to detail

Good communication skills

Time management & multitasking

Basic knowledge of housekeeping equipment & chemicals

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Working Conditions:

Flexible shifts (including weekends & holidays)

Physically active role

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Performance Indicators (KPIs):

Room cleanliness scores

Guest satisfaction ratings

Turnaround time for room readiness

Staff productivity and efficiency

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• It is a Full Time Housekeeping job for candidates with 3 - 5 years of experience.