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🍽️ Job Description – Captain | Mitti Café

Position: Captain
Company: Mitti Café
Department: Food & Beverage / Service
Job Type: Full-Time
Experience: 03 Months –3 Years preferred
Location: Saket & Vijaynagar, Indore

📌 Job Role

Humein ek customer-friendly aur responsible Captain chahiye jo café ke daily service operations ko smoothly handle kar sake aur customers ko achhi service provide kare.

🔹 Key Responsibilities

• Customers ko welcome karna aur table par properly seat karna.

• Customers ko menu provide karna aur menu items ke baare mein basic information dena.

• Customers ke food & beverage orders lena aur accurately kitchen tak communicate karna.

• Kitchen se food collect karke customers ko timely aur properly serve karna.

• Customers ko water refill karna aur required items provide karna.

• Extra plates, cutlery, tissues, sauces/condiments etc. customer ki requirement ke according provide karna.

• Customer ke table ko regularly check karna aur unki requirements ko attend karna.

• Customer ke khana khane ke baad used plates, glasses, cutlery etc. table se uthana.

• Tables ko clean karke next customer ke liye properly reset karna.

• Dining area mein cleanliness aur hygiene maintain karna.

• Customer ka bill present karna aur payment collect karna, as per company process.

• Cash/UPI/card payments ko properly handle karna aur payment-related discrepancy ko manager ko inform karna.

• Customer complaints aur requests ko politely handle karna.

• Kitchen, Barista aur other service staff ke saath proper coordination maintain karna.

• Busy hours mein efficiently kaam karna aur service speed maintain karna.

• Café ke grooming, hygiene aur service SOPs follow karna.

• Crockery, cutlery aur other service items ko carefully handle karna.

• Kisi bhi shortage, breakage ya operational issue ko senior/manager ko report karna.

• Opening aur closing duties mein management ke instructions ke according support karna.

⭐ Required Skills

• Good Customer Service Skills

• Good Communication Skills

• Food & Beverage Service

• Order Taking

• Table Setting & Clearing

• Basic Billing & Payment Handling

• Teamwork & Coordination

• Time Management

• Problem Solving

• Good Grooming & Personal Hygiene

• Ability to Work Under Pressure

• Customer Handling

👤 Candidate Requirements

• Minimum 12th Pass preferred.

• 03 months –3 years ka restaurant/café/hotel service experience preferred.

• Captain/Steward/Service Executive experience will be an advantage.

• Customer-facing role mein confidently communicate kar sake.

• Professional grooming aur positive attitude hona chahiye.

• Rotational shifts, weekends aur festive days mein kaam karne ke liye comfortable hona chahiye

  Skills

Captain | Restaurant Service | Food Service | Customer Handling | Order Taking | Table Service | Food & Beverage | Billing | Payment Collection | Table Clearing | Guest Service | Teamwork | Communication Skills | Café Operations | Hygiene

• इस फुल टाइम वेटर / स्टीवर्ड Job में वेटर / स्टीवर्ड में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।