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About The Artist Salon

The Artist Salon is one of India's most trusted and customer-centric salon brands, committed to delivering premium beauty experiences through innovation, quality, and excellence. With a rapidly expanding franchise network, we are looking for passionate professionals to help build a highly skilled and successful salon ecosystem.

Job Summary

We are seeking an experienced and passionate Product Manager cum Trainer to lead product education, technical training, and franchise support across our salon network. The ideal candidate will ensure all salons consistently deliver premium services while maintaining the highest standards of product knowledge, customer satisfaction, and operational excellence.

Key Responsibilities

Product Management

• Develop in-depth knowledge of all salon products, treatments, and service protocols.

• Coordinate with product partners and vendors for product launches and technical updates.

• Evaluate and recommend new products based on market trends and customer requirements.

• Ensure standardized product usage across all franchise salons.

• Monitor inventory practices and optimize product consumption.

Training & Development

• Design and conduct induction training for newly onboarded franchise teams.

• Deliver technical training on hair, skin, makeup, nail, and beauty services.

• Train salon professionals on product application techniques and service protocols.

• Conduct refresher and advanced skill development programs.

• Develop training manuals, SOPs, videos, presentations, and learning materials.

• Evaluate trainee performance and recommend improvement plans.

Franchise Support

• Visit franchise locations regularly to assess training effectiveness and service quality.

• Identify operational gaps and implement corrective action plans.

• Support franchise partners during salon launches and promotional events.

• Ensure consistent customer experience across all salon locations.

Quality & Compliance

• Conduct service quality audits and hygiene inspections.

• Ensure adherence to brand standards and SOPs.

• Monitor customer feedback and work with franchise teams to improve service quality.

• Recommend process improvements to enhance operational efficiency.

Required Qualifications

• Bachelor's degree in Cosmetology, Beauty, Business Management, or a related field.

• Professional certifications from reputed beauty academies will be an added advantage.

Experience

• 3–8 years of experience in salon operations, technical training, or product management.

• Experience working with a salon franchise brand is highly preferred.

• Strong technical expertise in hair, skin, beauty, and professional salon products.

Skills Required

• Excellent communication and presentation skills.

• Strong leadership and coaching abilities.

• Passion for teaching and mentoring.

• Product knowledge and technical expertise.

• Franchise management and relationship-building skills.

• Training content development.

• Problem-solving and analytical thinking.

• MS Office and presentation software proficiency.

Travel Requirements

• Willingness to travel extensively across franchise locations for training, audits, and salon launches.

Key Performance Indicators (KPIs)

• Franchise training completion rate.

• Improvement in service quality scores.

• Customer satisfaction and retention.

• Product sales growth.

• SOP compliance across franchise salons.

• Successful launch and onboarding of new franchise locations.

• Reduction in customer complaints related to services.

What We Offer

• Competitive salary as per market standards.

• Career growth with one of India's fast-growing salon brands.

• Opportunity to shape the learning and development culture of a national franchise network.

• Exposure to premium beauty products and advanced salon technologies.

• Travel opportunities and continuous professional development.

This JD is designed specifically for a franchise salon brand, where the role extends beyond technical training to ensuring product standardization, franchise support, and consistent brand experience across all locations.

• इस फुल टाइम ट्रेनर Job में ट्रेनर में 3 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।