Trainer

We are looking for a high-performing, dynamic Team Lead & Trainer to spearhead our online Undergraduate (UG) and Postgraduate (PG) admissions counseling team. In this dual role, you will be responsible for driving enrollment targets, managing a team of academic counselors, and continuously upskilling them in EdTech sales methodologies, product knowledge, and consultative counseling.

The ideal candidate should have a proven track record of converting leads for online degrees (MBA, MCA, BBA, BCA, etc.), understands the psychology of digital learners, and possesses the leadership capability to turn average performers into top closers.

Key Responsibilities

Team Leadership & Performance Management

• Drive Enrolments: Monitor and drive the daily, weekly, and monthly admission targets for online UG and PG programs.

• Lead Management: Allocation of leads and ensuring optimal pipeline management (high-intent digital leads, webinars, and organic sign-ups) using CRM tools.

• Performance Tracking: Conduct daily team huddles, analyze key performance metrics (talk-time, connectivity, conversion ratios), and implement corrective action plans for underperformers.

• Motivation: Foster a high-energy, performance-driven, and supportive team environment.

Training & Quality Assurance

• Onboarding & Product Training: Design and deliver comprehensive training modules on university partnerships, program curricula, accreditations (UGC, DEB, NAAC), and career outcomes.

• Sales Pitch & Objection Handling: Train counselors on consultative selling, managing common student/parent objections (e.g., "Is an online degree valid?", pricing objections, placement assistance queries).

• Call Auditing & Feedback: Regularly audit live and recorded counseling sessions to ensure quality compliance, soft skills alignment, and structural accuracy. Provide constructive 1-on-1 feedback.

• Framework Creation: Develop standard operating procedures (SOPs), call scripts, email templates, and WhatsApp engagement strategies to maximize lead-to-admission conversion.

Required Skills and Qualifications

• Experience: 1–2 years of total experience in EdTech Inside Sales / Academic Counseling, with at least 1+ years of experience in a Team Lead or Trainer role specifically focusing on Online Higher Education (UG/PG degrees/diplomas).

• Domain Knowledge: Thorough understanding of online education trends, university compliance parameters, and distance learning landscapes.

• Tech Savviness: Strong hands-on experience with modern CRMs (e.g., LeadSquared, LeadSquared, HubSpot, Salesforce) and cloud telephony systems.

• Communication: Exceptional verbal and written communication skills in English & Hindi.

• Analytical Skills: Ability to analyze sales data, funnel drops, and conversion rates to make data-backed adjustments to the counseling approach.

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में टेलीसेल्स / टेलीमार्केटिंग में 2 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।