Purpose of the Job
This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists:
· To create excellence in every customer moment & win them over as “friends for life”.
· Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
· Deliver defect free resolutions with speed and honesty AND explore life enriching experiences to GROW products and services for our friends and their families
Deliverables (key responsibilities)
Customer Service
· Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution