टेलीसेल्स

JOB DESCRIPTION: TELECALLER – LOAN PROCESS

• Position: Telecaller – Loan Process

• Employment Type: Full-Time

• Department: Sales & Customer Relationship

• Business Type: Corporate DSA

About Us

We are a corporate DSA helping customers explore suitable lending options through loan-related assistance and professional customer support. We offer assistance for Personal Loans and Business Loans.

Key Responsibilities

• Make outbound calls to prospective customers and understand their loan requirements.

• Introduce Personal Loan and Business Loan offerings and explain basic eligibility and documentation requirements.

• Share accurate information, answer customer queries, and guide interested customers through the next steps.

• Follow up with prospective customers in a timely and professional manner.

• Coordinate with internal sales and loan-processing teams for case updates and further assistance.

• Maintain accurate customer details, call notes, and lead status in the company's records or CRM.

• Work towards assigned calling, follow-up, and performance targets while maintaining service quality.

Required Skills & Qualifications

• Good English communication skills (spoken and written) are mandatory.

• Professional behaviour, a confident manner, and a customer-first attitude are essential.

• Good telephone etiquette, active listening, and the ability to explain information clearly.

• Strong interpersonal skills and the ability to handle customer questions politely.

• Basic computer knowledge and familiarity with MS Excel; CRM knowledge is an advantage.

• Punctual, disciplined, responsible, and comfortable working in a target-oriented environment.

• Freshers and experienced candidates may apply.

> IMPORTANT: Candidates must have good English communication skills and maintain professional behaviour.

>

What We Offer

A professional corporate work environment, product and process training, and opportunities to learn and grow in the financial services industry.

How to Apply

Interested candidates may share their updated resume with our HR / recruitment team.

9217728626, 9220813073

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