टेलीसेल्स

Experience

• Freshers with excellent communication skills may apply.

• 1–3 years of experience in banking, financial services, insurance (BFSI), real estate, or

Telesales preferred.

Education

• Any Graduate

• MBA (Marketing/Finance) is an added advantage.

Job Summary

We are looking for energetic and target-oriented Telecallers to generate quality leads and

schedule appointments for our Banking and Real Estate divisions. The candidate will interact

with prospective customers, understand their requirements, explain products and services,

and coordinate with the sales team for successful conversions.

Key Responsibilities

Banking Division

• Make outbound calls to prospective customers from company-generated leads.

• Promote banking products such as:

o Home Loans

o Personal Loans

o Loan Against Property (LAP)

o Business Loans

o Credit Cards

o Insurance Products

• Understand customer financial requirements.

• Explain eligibility, interest rates, documentation, and loan processes.

• Generate qualified leads and schedule meetings for Relationship Managers.

• Follow up with customers until loan disbursement.

• Maintain CRM and customer records accurately.

Real Estate Division

• Contact prospective buyers interested in residential and commercial projects.

• Explain project features, pricing, amenities, payment plans, and offers.

• Qualify leads based on budget, preferred location, and purchase timeline.

• Schedule site visits with the sales team.

• Conduct regular follow-ups to improve conversions.

• Coordinate with channel partners, builders, and sales executives.

• Update CRM with customer interactions and feedback.

General Responsibilities

• Meet daily call, lead generation, and appointment targets.

• Maintain excellent customer relationships.

• Handle customer objections professionally.

• Ensure timely follow-up on all assigned leads.

• Maintain confidentiality of customer information.

• Prepare daily and weekly performance reports.

• Coordinate with internal teams for smooth customer onboarding and service

delivery.

Required Skills

• Excellent communication skills in English, Kannada, and Hindi.

• Strong persuasion and negotiation skills.

• Pleasant telephone etiquette.

• Customer-focused approach.

• Ability to work under sales targets.

• Basic computer knowledge (MS Office, Excel, CRM software).

• Good listening and problem-solving abilities.

Preferred Knowledge

• Bangalore real estate market.

• Banking products and lending procedures.

• Home loan documentation.

• CIBIL score basics.

• KYC documentation.

• Property registration process.

Key Performance Indicators (KPIs)

• 100–150 outbound calls per day.

• 20–30 qualified leads per week.

• 8–15 appointments/site visits per week.

• Monthly sales conversion targets.

• CRM accuracy above 95%.

• Customer satisfaction and response time.

Salary

• ₹20,000 – ₹30,000 per month (based on experience)

• Attractive monthly incentives

• Performance bonus

• Travel allowance (if applicable)

• PF, ESI, and statutory benefits

Career Growth

• Senior Telecaller

• Team Leader

• Inside Sales Executive

• Relationship Manager

• Sales Manager

• Branch Manager

This JD aligns with common responsibilities for banking and real estate telecalling roles,

including lead qualification, CRM management, appointment scheduling, and multilingual

communication, which are widely sought by employers in Bengaluru

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