टेलीसेल्स

Job Title: Education Sales Counselor / Inside Sales Work Details ●

Location: On-site, Santacruz, Mumbai (Head Office) ●

Days: 6-day work week (one weekly off on a rolling basis) ●

Timing: 10:00 AM – 7:00 PM

About Raising Superstars Raising Superstars is India’s fastest-growing EdTech brand dedicated to unlocking the genius in every child (0-6 years) through screen-free, science-backed micro-learning. With 2 million+ app downloads and 500,000+ paying families across 150 countries, we’re rewriting the rules of early childhood education—one five-minute activity at a time. Role Overview As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine. Key Responsibilities Area Lead Engagement & Conversion Upsell & Cross-Sell Product Mastery What You’ll Do Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses. Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets. Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches. Pipeline Management Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting. Customer Experience Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed. Market Feedback Loop Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys. Key Performance Indicators (KPIs) ● Daily Call Activity: Minimum 80–100 connected calls (new + follow-ups). Lead Conversion Rate: 15–20% of qualified leads converted to paying customers. ● Monthly Revenue Target: Achievement of assigned sales quota through enrollments. ● Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage. ● Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles. ● Customer Satisfaction: Positive feedback scores from parents post-enrollment. Must-Have Qualifications ● Fluent English & Hindi; clear, engaging phone presence. ● Candidate should have graduate pass out form any field ● 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred). ● Proven record of hitting monthly revenue / conversion targets. ● Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm). ● Proficient with CRMs, spreadsheets, and virtual meeting tools. ● High empathy, consultative mindset, and strong objection-handling skills. Experience in the EdTech sector is a significant plus. Nice-to-Have ● Familiarity with early-years education or parenting products. ● Exposure to outbound call campaigns or dialer systems. ● Knowledge of upsell/cross-sell frameworks and data-driven selling. Compensation & Benefits ● Salary: (negotiable based on experience & market benchmarks). ● Incentives: Monthly performance-linked incentives—uncapped earning potential. ● Work Mode: On-site at Santacruz, Mumbai; modern workspace with breakout zones. ● Perks: Flexible leave policy, learning & development stipend, weekly team huddles & celebrations. Growth Path Top performers can advance to Senior Inside Sales Executive, Team Lead, or Sales Trainer roles within 12–18 months, with increased responsibility for strategy, mentoring, and revenue ownership.

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