टेलीसेल्स

A Virtual Relationship Manager (VRM) at HDFC Bank Careers is a dedicated digital banking role responsible for managing and growing a portfolio of customers through remote channels like phone, video calls, and email.

Key Responsibilities

• Customer Engagement: Connect regularly with a designated portfolio of 500 to 600 customers to ensure a smooth digital banking experience.

• Cross-Selling: Deepen relationships by promoting and selling third-party products, mutual funds, Demat accounts, credit cards, insurance, and loans.

• Portfolio Protection: Monitor fixed deposit (FD) maturities, Current Account and Savings Account (CASA) balance movements, and account activity to prevent customer churn or fund outflows.

• Query Resolution: Answer account inquiries, process financial transactions, and log interactions accurately in Customer Relationship Management (CRM) systems.

Role & Career Details

• Business Unit: Virtual Relationship Banking

• Education Requirement: Graduate degree in any discipline

• Key Skills: Telesales, communication, digital banking platforms, customer service, and financial advisory

Whatsapp @Archana Kashyap- 8601194581

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