A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 21,500 /महीना*
Govche India Private Limited
अदम्बक्कम, चेन्नई
₹1,500 इनसेंटिव्स शामिल
टेलीसेल्स / टेलीमार्केटिंग में 0 - 1 वर्षो का अनुभव
Full Time
Job Role Summary:
Handle inbound/outbound customer calls, provide accurate information, resolve queries, and ensure a high level of customer satisfaction through effective communication.
Key Responsibilities:
• Manage incoming and outgoing calls in a professional and timely manner.
• Address customer queries, complaints, and requests with clarity and empathy.
• Provide product/service information and guide customers on processes.
• Maintain call records, update CRM systems, and document interactions accurately.
• Achieve call quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the concerned team for resolution.
• Follow company policies, scripts, and compliance standards during calls.
