Telesales

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Job Title: Telesales & Customer Support Manager

Department: Sales & Customer Experience
Reporting To: Sales Head / Operations Head
Location: Lower Parel
Experience: 1–2 Years

Job Summary

We are seeking a proactive and result-oriented Telesales & Customer Support Manager to lead our inside sales and customer support functions. The role focuses on driving revenue through telesales, ensuring excellent customer experience, managing team performance, and maintaining high service quality standards.

Key Responsibilities

Telesales Management

• Lead, train, and manage the telesales team to achieve monthly and quarterly targets

• Monitor call quality, conversion rates, follow-ups, and closures

• Develop sales scripts, pitch strategies, and objection-handling techniques

• Coordinate with field sales and marketing teams for effective lead management

• Track and analyze performance metrics (calls, conversions, revenue, follow-ups)

Customer Support Management

• Oversee daily customer support operations for timely issue resolution

• Handle escalations and critical customer concerns professionally

• Ensure high customer satisfaction, retention, and repeat business

• Maintain SOPs, response timelines, and service quality benchmarks

• Coordinate with internal teams (accounts, logistics, operations) for smooth closures

Team & Process Management

• Recruit, onboard, train, and mentor team members

• Conduct regular performance reviews and feedback sessions

• Prepare daily, weekly, and monthly MIS reports

• Identify and implement process improvements

• Ensure CRM accuracy and data discipline

Key Skills & Competencies

• Strong leadership and team management skills

• Excellent communication and negotiation abilities

• Experience in telesales and customer service operations

• Hands-on experience with CRM tools (Zoho, Salesforce, or similar)

• Analytical mindset with focus on KPIs and performance

• Strong problem-solving and escalation handling skills

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, or a related field

• Experience in B2B/B2C sales or service industry

• Exposure to call center or inside sales environments

• Experience in training and performance management

What We Offer

• Competitive salary + performance-based incentives

• Growth opportunities in sales leadership

• Professional and collaborative work environment

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• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।