Telesales

Key Responsibilities

1. Lead Generation

   • Identify and approach potential customers for loan products.

   • Generate leads through field visits, referrals, and tele-calling.

2. Loan Sales

   • Sell loan products such as:

     • Personal Loan
       
       Explain loan features, ROI (Rate of Interest), tenure, and EMI structure.

   • Customer Assessment

     • Check customer TransUnion CIBIL score and credit history.

     • Verify customer eligibility for secured and unsecured loans.

   • KYC Verification

     • Collect and verify customer documents through:

       • E-KYC

       • C-KYC

       • Manual KYC

   • Loan Application Processing

     • Assist customers in filling loan applications.

     • Coordinate with internal teams for loan approval and disbursement.

   • Customer Relationship Management

     • Maintain relationships with existing customers.

     • Cross-sell financial products.

   • Compliance

     • Ensure sales follow guidelines issued by Reserve Bank of India.

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   Required Skills / Knowledge

   • Basic knowledge of NBFC operations

   • Understanding of loan products

   • Knowledge of CIBIL score and credit evaluation

   • Understanding of ROI (Rate of Interest)

   • Basic knowledge of KYC processes

   • Good communication and negotiation skills

   • Ability to achieve sales targets

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   Educational Qualification

   • Graduate / Undergraduate in any stream (Finance, Commerce preferred)

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   Experience

   • 0–3 years experience in loan sales, banking, or NBFC sales

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   Key Performance Indicators (KPI)

   • Monthly loan disbursement targets

   • Number of new customers acquired

   • Lead conversion ratio

   • Customer satisfaction

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   If you want, I can also give you:

   • 10 NBFC Sales Interview Questions with Answers

   • Very short notes to remember all NBFC terms

   • Difference between Sales, Collection, and Recovery roles (very commonly asked in interviews).
     
     

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में 0 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।