Telesales Executive

We are looking for a knowledgeable and customer-oriented (Female) Telecaller to

join our healthcare team specializing in Nutraceuticals, Vitamin Supplements & Gut

Microbiome Testing. The Telecaller will be responsible for educating customers

about our diagnostic services, assisting in product selection, scheduling tests, and

supporting customers throughout their wellness journey. The ideal candidate must

have strong communication skills, should be very proficient especially in speaking

English, an interest in health and nutrition & the ability to explain scientific concepts

in simple terms.

Key Responsibilities:-

*Make outbound calls to prospective and existing customers to promote Gut

Microbiome testing and wellness products.

*Handle inbound calls from customers seeking information on tests,

nutraceuticals, vitamins, and supplements.

* Educate customers on gut health, the benefits of microbiome testing, and how

nutraceuticals support overall wellness.

*Assist customers in booking microbiome test kits, understanding sample

collection procedures, and tracking their reports.

* Recommend suitable vitamins, supplements, and nutraceutical solutions based

on customer needs (non-diagnostic guidance).

* Maintain accurate records of calls, customer details, and follow-ups in the

CRM system.

* Provide post-test support by connecting customers with nutritionists or

healthcare consultants when needed.

* Achieve weekly and monthly targets for calls, conversions, and product sales.

*Follow healthcare communication protocols and maintain strict confidentiality

of customer health information.

* Coordinate with logistics and operations team for kit dispatch, sample

collection, and report delivery.

Skills and Qualifications:

*Prior experience in telecalling, customer service, or healthcare advisory

preferred.

*Knowledge or interest in nutrition, supplements or diagnostic services is highly

desirable.

* Excellent verbal communication skills in [English/Hindi/Marathi].

* Ability to explain scientific and wellness concepts in simple, easy-to-

understand language.

*Strong listening, problem-solving, and rapport-building skills.

Basic computer proficiency (MS Office / Excel, CRM systems, data entry).

* Empathy, patience, and a proactive customer-first attitude.

*Minimum qualification: Graduation in Life Sciences, Nutrition / Dietics, or

related fields is must.

Job Type: Full-time, Work from office.

Gender : Female

Timings MON TO SAT , 10 am to 6 pm

Experience:

* Telemarketing / Telecalling: Minimum 6months -2 years

Location:

* Mumbai, Mira Road (Required)

Work Location: In person

Interview Location:-

Address :- Umbicell Pvt. Ltd., Office No.13, Ground Floor, Sanskruti 1 CHS Ltd, Near

PG VORA HIGH SCHOOL, Shanti Vihar, Mira Road (East), Thane- 401107

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