टेलीसेल्स एग्जीक्यूटिव

Telesales Specialist – Job Description

Company: WoW Nandi / Nandi Panchgavya Pvt. Ltd.
Department: Sales
Position: Telesales Specialist
Location: Ahmedabad
Employment Type: Full-Time
Experience: 1–3 years in Telesales / Inside Sales / Telecalling / Customer Sales

Job Summary

We are looking for an enthusiastic and target-oriented Telesales Specialist to join the WoW Nandi sales team. The candidate will be responsible for generating sales through outbound calls, following up with leads, understanding customer requirements, explaining products, converting leads into customers, and achieving assigned sales targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers.

• Generate sales through telephone calls, WhatsApp follow-ups, and other communication channels.

• Understand customer requirements and recommend suitable WoW Nandi products.

• Explain product features, benefits, pricing, offers, and usage to customers.

• Follow up regularly with interested and potential customers.

• Convert leads into successful orders and achieve monthly sales targets.

• Maintain proper records of calls, leads, follow-ups, orders, and customer feedback.

• Handle customer queries professionally and resolve basic concerns.

• Coordinate with the sales, operations, and dispatch teams for successful order processing.

• Develop strong relationships with existing customers to generate repeat sales.

• Identify cross-selling and upselling opportunities.

• Maintain daily call and sales reports.

• Follow company sales processes, scripts, and customer communication standards.

• Escalate complex customer issues to the concerned senior/team leader.

Key Performance Indicators (KPIs)

• Daily outbound calls

• Qualified leads generated

• Lead-to-order conversion rate

• Monthly sales achievement

• Number and value of orders generated

• Follow-up completion

• Repeat customer sales

• Upselling and cross-selling performance

• Customer satisfaction

• Daily MIS/reporting accuracy

Required Skills

• Excellent verbal communication skills

• Strong convincing and negotiation abilities

• Customer-focused approach

• Good listening and interpersonal skills

• Strong follow-up skills

• Target-oriented and self-motivated

• Ability to handle rejection and work under sales pressure

• Basic knowledge of MS Excel, CRM/HRMS, and WhatsApp Business

• Good Hindi and Gujarati communication; English communication will be an advantage

Qualification & Experience

• Graduate or 12th pass with relevant sales experience.

• 1–3 years of experience in Telesales, Inside Sales, Telecalling, Customer Sales, or Business Development preferred.

• Experience in FMCG, Retail, D2C, E-commerce, B2B/B2C Sales, or similar industries will be an advantage.

Ideal Candidate

The ideal candidate should be confident, energetic, persuasive, and highly target-oriented, with the ability to turn customer conversations into sales opportunities. The candidate should be comfortable making a high volume of calls and maintaining consistent follow-ups until closure.

Salary: As per experience and interview performance
Incentives: Performance-based sales incentives applicable as per company policy.

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