टेलीसेल्स टेलीकॉलिंग टीम लीडर

A Telecalling Team Leader supervises, trains, and motivates a team of telecallers or sales agents to meet daily call, lead generation, and conversion targets.

Key Responsibilities

• Team Management: Lead, mentor, and monitor a team of 8 to 15 telecallers.

• Target Achievement: Track daily, weekly, and monthly Key Performance Indicators (KPIs) like call volume, conversion rates, and lead quality.

• Training & Coaching: Train new hires on calling scripts, product knowledge, and objection handling.

• Call Audits: Listen to live or recorded calls to ensure quality, script adherence, and proper CRM data entry.

• Escalation Handling: Handle difficult customer calls or complaints that agents cannot resolve.

• Reporting: Prepare performance reports, attendance logs, and productivity summaries for senior management.

• Required Skills & Qualifications

  • Experience: 1 to 3+ years of experience in telecalling, BPO, or sales, with prior team-handling experience.

  • Communication: Strong verbal and written communication skills in English and local languages.

  • Leadership: Ability to motivate, discipline, and manage team dynamics.

  • Technical Skills: Proficiency in CRM software, spreadsheets (Excel), and dialer systems.

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में टेलीसेल्स / टेलीमार्केटिंग में 3 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।