Lead, manage, and motivate a team of telesales executives
Monitor daily calling activity and ensure target achievement
Set individual and team sales targets and track performance
Provide training, coaching, and regular feedback to team members
Handle escalations and resolve customer concerns
Ensure proper follow-up and conversion of leads
Maintain team discipline and productivity standards
Prepare daily/weekly/monthly performance reports
Coordinate with management for strategy planning and improvements
Assist in hiring and onboarding of new team members