A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 40,000 /महीना
Expert Solutions 4 Non Profit Llp
नेताजी सुभाष प्लेस, दिल्ली
टेलीसेल्स / टेलीमार्केटिंग में 2 - 4 वर्षो का अनुभव
फुल टाइम
Lead, mentor, and supervise a team of Customer Support Executives.
• Manage customer queries related to Bajaj OD and Personal Loan products.
• Monitor daily team productivity and ensure achievement of assigned KPIs.
• Conduct regular team briefings, coaching sessions, and performance reviews.
• Ensure adherence to company policies, compliance guidelines, and process SOPs.
• Handle customer escalations and provide timely resolutions.
• Coordinate with internal departments for smooth processing of customer requests.
• Maintain high standards of customer satisfaction and service quality.
• Prepare and share daily, weekly, and monthly MIS reports.
• Identify process improvement opportunities and implement corrective actions.
• Train new team members on product knowledge, CRM usage, and customer handling techniques.
• Monitor call quality and provide constructive feedback for continuous improvement.
Required Skills
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• In-depth knowledge of Bajaj Overdraft and Personal Loan processes.
• Good understanding of loan documentation and eligibility parameters.
• Ability to manage customer escalations professionally.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software, Microsoft Excel, and reporting tools.
• Ability to work in a target-driven and fast-paced environment.
