Telecalling Executive

Job Description – Tele Sales Specialist

Company: Roxy Group
Position: Tele Sales Specialist / Tele Calling Executive
Location: Hyderabad, Telangana
Department: Sales & Customer Relations
Employment Type: Full-Time

About the Role

Roxy Group is seeking a dynamic and result-oriented Tele Sales Specialist to strengthen retailer engagement and drive sales growth. The candidate will be responsible for contacting retailers, promoting company products, generating sales orders over the phone, and coordinating with the order processing team to ensure timely execution of orders.

Key Responsibilities

Sales & Order Generation

• Contact existing and potential retailers through outbound calls.

• Promote Roxy Group products, offers, schemes, and new launches.

• Understand retailer requirements and recommend suitable products.

• Generate sales orders and accurately record order details.

• Follow up with retailers for repeat orders and pending requirements.

• Achieve daily, weekly, and monthly sales targets.

Customer Relationship Management

• Maintain strong relationships with retailers and distributors.

• Address retailer queries regarding products, pricing, availability, and delivery status.

• Collect market feedback and share insights with the sales team.

• Ensure high levels of customer satisfaction through professional communication.

Order Coordination

• Verify order details before submission.

• Forward confirmed orders to the Order Processing Department.

• Coordinate with internal teams regarding stock availability and dispatch status.

• Follow up on order fulfillment and resolve order-related issues.

Reporting & Documentation

• Maintain daily call logs and sales reports.

• Update CRM/ERP records accurately.

• Track order conversion rates and retailer engagement.

• Submit periodic performance reports to management.

Required Qualifications

• Intermediate, Degree, or equivalent qualification.

• Prior experience in tele sales, customer support, or inside sales is preferred.

• Experience in automotive spare parts, lubricants, or FMCG sales will be an added advantage.

Skills Required

• Excellent communication skills in Telugu and basic English.

• Strong persuasion and negotiation abilities.

• Customer-focused approach.

• Good computer knowledge (MS Excel, ERP, CRM systems).

• Ability to handle multiple retailer interactions efficiently.

• Strong follow-up and relationship-building skills.

Key Performance Indicators (KPIs)

• Number of calls made per day.

• Number of retailers contacted.

• Order conversion percentage.

• Monthly sales value generated.

• Repeat order ratio.

• Customer satisfaction and retention rate.

Salary & Benefits

• Competitive fixed salary.

• Performance-based incentives.

• Career growth opportunities within Roxy Group.

• Professional training and development.

Ideal Candidate

The ideal candidate is energetic, confident, target-driven, and capable of converting retailer conversations into sales orders while maintaining long-term business relationships on behalf of Roxy Group.

Reporting To: Sales Manager / Regional Sales Head
Working Hours: As per company policy
Industry: Automotive Spare Parts, Lubricants & Industrial Products Distribution.

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