Key Responsibilities:
Customer Communication:
To be responsible for making outbound calls on a daily basis using data provided.
Responding (Inbound call ) to customer inquiries, resolving issues, and providing information about products and services.
Lead Generation and Management:
Identifying and qualifying potential customers, and passing on leads to the sales team.
Appointment Scheduling and Management:
Scheduling and confirming appointments for service, maintenance, and deliveries.
Post-Sale Follow-up:
Making contact with customers after vehicle delivery or service, ensuring their satisfaction, and addressing any concerns.
Customer Relationship Management (CRM):