टेलीसेल्स टेलीकॉलिंग एग्जीक्यूटिव

JOB DESCRIPTION – TELECALLER EXECUTIVE

Company: Cinedot Entertainment
Industry: Printing Technology | Digital Printing Solutions | Color Management
Job Title: Telecaller Executive / Customer Relationship Executive
Location: Jabalpur, Madhya Pradesh
Employment Type: Full-Time
Department: Sales & Marketing
Reporting To: Sales Manager / Director – Sales & Marketing

About Cinedot Entertainment

Cinedot Entertainment is a professional printing technology and solutions company providing Sales, Service, Training & Support for advanced digital printing and color-management solutions.

We work with leading technology brands including:

• EPSON – Large Format Printing Solutions

• EIZO – Professional ColorEdge & Display Solutions

• FUJIFILM – Digital Production Printing Solutions

• Professional Color Management & ICC Profiling Solutions

• Textile Printing, Signage, Photography, CAD/GIS and Production Printing Solutions

• Heat Press, Laminating and allied printing equipment

Cinedot caters to customers across multiple industries including commercial printing, photography, textile & garment manufacturing, signage, advertising, architecture, engineering, government departments, educational institutions and corporate organizations.

Position Overview

Cinedot Entertainment is looking for an energetic, confident and disciplined Telecaller Executive who will be responsible for connecting with existing and prospective customers, generating qualified sales leads, following up on enquiries and supporting the field sales team.

This is not only a routine calling profile. The candidate will play an important role in building Cinedot's customer database, identifying business opportunities and maintaining long-term customer relationships.

Key Responsibilities

1. Outbound Customer Calling

• Make daily outbound calls to prospective and existing customers.

• Introduce Cinedot Entertainment and its product categories professionally.

• Understand the customer's business, current equipment and future requirements.

• Identify potential opportunities for Epson, EIZO, Fujifilm and other Cinedot solutions.

• Generate interest and arrange further discussions or demonstrations with the sales team.

2. Lead Generation & Qualification

• Generate new leads through available customer databases.

• Identify the correct decision-maker or purchase contact within the organization.

• Qualify leads based on:

  • Customer requirement

  • Product category

  • Existing machine/equipment

  • Purchase timeline

  • Budget indication

  • Location

  • Level of interest

• Categorize leads as Hot, Warm, Cold or Follow-Up Required.

3. Customer Follow-Up

• Regularly follow up with customers who have:

  • Requested quotations

  • Attended exhibitions/workshops

  • Received product demonstrations

  • Previously enquired about products

  • Existing equipment with possible upgrade/replacement requirements

• Maintain proper follow-up dates and ensure that no potential lead is missed.

4. Appointment & Demonstration Coordination

• Fix appointments for the Sales / Technical Sales team.

• Coordinate product demonstrations wherever required.

• Confirm customer availability before scheduled meetings.

• Share complete lead information with the concerned sales executive before the visit.

5. CRM & Database Management

The Telecaller Executive will be required to maintain accurate customer information in the company's CRM / Excel / Zoho system.

Mandatory information includes:

• Company/Firm Name

• Customer Name

• Mobile Number

• Email ID

• City/Location

• Business Category

• Existing Printer/Equipment

• Product Requirement

• Lead Source

• Call Status

• Follow-Up Date

• Customer Remarks

• Assigned Sales Executive

• Opportunity Status

Every call and follow-up must be updated on the same day.

6. Incoming Enquiry Handling

• Attend incoming sales enquiries professionally.

• Understand the customer's basic requirements.

• Route technical or commercial enquiries to the appropriate department.

• Ensure that enquiries received through WhatsApp, website, email, exhibitions or campaigns are followed up promptly.

7. Existing Customer Relationship Management

• Maintain periodic contact with existing Cinedot customers.

• Identify requirements for:

  • Consumables

  • Ink

  • Service

  • AMC

  • Printer upgrades

  • Additional machines

  • Accessories and related solutions

• Inform customers about new product launches, offers, workshops and demonstrations.

Product Categories the Candidate Will Learn

Training will be provided on Cinedot's major product divisions:

EPSON

Textile Printing

• DTF

• DTG

• Dye Sublimation

• Direct-to-Fabric

Signage

• Eco-Solvent Printers

• UV Printers

Professional Photography

• Professional Photo Printers

• Minilab Solutions

Technical Printing

• CAD / GIS / Engineering Plotters

• Multifunction Printer-Scanner Solutions

EIZO

• ColorEdge Professional Monitors

• Photography & Videography Color Management

• Graphic Design & Prepress Displays

FUJIFILM

• Digital Production Printing Systems

Additional Solutions

• Color Management

• ICC Profiling

• RIP Software

• Heat Press Machines

• Laminators

• Printing Consumables and Allied Solutions

Candidate Requirements

Education

Minimum: Graduate / Undergraduate with good communication skills.

Candidates from BBA, B.Com, BA, B.Sc or Marketing backgrounds may apply.

Experience

• Fresher candidates with strong communication skills may apply.

• 6 months–2 years of Telecalling / Inside Sales / Customer Support / Lead Generation experience will be preferred.

• Experience in B2B, printing, IT, machinery, electronics or industrial products will be an advantage.

Required Skills

The candidate should possess:

• Good Hindi communication skills

• Basic conversational English

• Confident telephone communication

• Customer handling ability

• Good listening skills

• Lead-generation ability

• Follow-up discipline

• Basic sales understanding

• Basic computer knowledge

• MS Excel / Google Sheets knowledge

• Email and WhatsApp communication skills

• Ability to learn technical products

• Good record-maintenance habits

Knowledge of Zoho CRM or any CRM software will be an added advantage.

Daily Working Expectations

The Telecaller Executive will be expected to:

• Maintain disciplined daily calling activity.

• Contact both new and existing customers.

• Generate qualified leads.

• Schedule customer meetings for the sales team.

• Conduct systematic follow-ups.

• Update every call and lead in the CRM/database.

• Submit an End-of-Day activity report.

• Coordinate continuously with Sales & Marketing teams.

Key Performance Indicators – KPI

Performance will primarily be evaluated based on:

• Number of productive calls

• New customers contacted

• Qualified leads generated

• Appointments scheduled

• Customer follow-ups completed

• Quotations converted into active opportunities

• Accuracy of CRM/database updates

• Existing customer reactivation

• Contribution towards sales conversion

The focus will be on quality conversations and qualified opportunities, not simply the number of calls made.

Preferred Candidate Profile

We are looking for someone who is:

Confident | Energetic | Polite | Target-Oriented | Disciplined | Quick Learner | Customer-Focused

The candidate should be comfortable speaking with business owners, photographers, printers, textile manufacturers, architects, advertising agencies, corporate customers and institutional buyers.

Why Join Cinedot Entertainment?

• Work with globally recognized technology brands

• Learn professional B2B and technical sales

• Exposure to multiple printing industries

• Product and sales training

• Opportunity to work closely with experienced sales and technical professionals

• Performance-based career growth

• Opportunity to progress into:

Senior Telecaller → Inside Sales Executive → Business Development Executive → Sales Executive / Territory Sales

Cinedot Entertainment

Authorized OEM Sales & Service Partner

EPSON | EIZO | FUJIFILM

Sales | Service | Training | Support

TRUE PRINT SOLUTIONS

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