Telecalling Executive

Key Responsibilities

• Make outbound calls to customers with overdue EMIs and follow RBI-compliant collection practices.

• Remind customers about outstanding dues, EMI dates, penalties, and consequences of non-payment.

• Convince and negotiate with customers to make timely payments to regularize their accounts.

• Provide correct payment options such as UPI links, online banking, or cash collection through field agents.

• Identify high-risk and non-contactable customers and escalate cases to the field collections team.

• Maintain detailed records of calls, follow-ups, PTPs (Promise to Pay), and payment commitments.

• Resolve customer queries regarding loan statements, bounce charges, and repayment schedules.

• Coordinate with the credit and operations team for disputes, settlement requests, and waivers.

• Achieve daily/weekly/monthly collection targets as assigned by the NBFC.

• Ensure all interactions are recorded in CRM/collection software with accuracy.

• Follow NBFC and RBI guidelines related to anti-harassment, call timings, and customer communication standards.

Skills & Competencies

• Strong communication skills in English, Hindi, and/or regional languages.

• Good negotiation and persuasion skills.

• Understanding of NBFC loan products and EMI structures.

• Knowledge of basic finance terms (DPD, PTP, NPA, overdue buckets).

• Computer skills (MS Office, CRM tools, collection apps).

• Patience, persistence, and target-oriented approach.

• Ability to handle difficult or irate customers professionally.

Qualifications

• Education: 12th Pass / Graduate (preferred).

• Experience:

  • 03 years in NBFC/BFSI collections, tele-calling, recovery, or BPO.

  • Experience in soft collections or early bucket collections is an added advantage.

• Freshers with good communication skills can also apply

Salary 14k – 16k

Interested candidate can contact with us-

Phone- 918422908143 / +919867584949

Mail- hr@aphelionfinance.com

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