Job Responsibilities
Make outbound and inbound calls to customers.
Handle customer queries and provide required information.
Follow up with customers for payments / services as per process.
Maintain accurate call records and update system data.
Achieve daily calling and performance targets.
Ensure professional and polite communication with customers.
Adhere to company compliance and calling guidelines.
Key Skills Required
Strong communication & convincing skills
Customer handling ability
Target-oriented approach
Active listening skills
Basic MS Office / system handling