Follow up with customers for overdue payments via calls, emails, and field visits
Ensure timely collection of EMI/loan dues as per assigned targets
Maintain accurate records of collection activities and customer interactions
Visit customers’ addresses for field collections when required
Negotiate payment plans or settlements within company guidelines
Handle customer queries and resolve issues related to payments
Coordinate with internal teams for account updates and closure
Identify high-risk/default accounts and escalate to seniors
Ensure compliance with company policies and regulatory guidelines
Submit daily/weekly MIS reports on collection status