Make outbound calls to prospective and existing customers to promote jewellery collections, offers, and services.
Handle inbound customer inquiries regarding products, pricing, appointments, and purchase assistance.
Generate qualified leads and convert inquiries into showroom visits or sales opportunities.
Follow up with customers on pending inquiries, quotations, orders, and festive promotions.
Maintain accurate records of customer interactions, leads, and follow-up activities in CRM/software.
Build and nurture long-term customer relationships through regular communication.
Coordinate with the sales and showroom teams to ensure a seamless customer experience.
Meet daily, weekly, and monthly calling and conversion targets.
Collect customer feedback and share insights with management.