A telecaller contacts prospective or existing customers by phone to promote products, generate leads, or resolve support inquiries
Key Responsibilities
Outbound & Inbound Calling: Dial prospective clients using scripts or answer inbound customer service calls.
Lead Generation: Identify potential customer needs and qualify leads for the sales team.
Data Management: Record accurate call details and update customer logs in a CRM tool.
Target Achievement: Meet daily or monthly quotas for calls made, leads generate sales closed
Requirements & Skills :-
Communication: Clear verbal skills and active listening, often with fluency in English and local languages.
Resilience: Ability to handle rejection professionally and work well under pressure.
Technical Skills: Basic computer literacy and familiarity with CRM software.