Telecaller's key responsibilities include:
Lead Generation: Sourcing potential customers through calls, social media, or other channels.
Customer Engagement: Explaining loan products, answering queries, and pitching services.
Data Collection: Gathering customer information, verifying documents, and updating CRM systems.
Process Assistance: Guiding customers through loan applications, documentation, and disbursal.
Follow-ups: Tracking loan status, sending reminders, and ensuring timely repayments.
Target Achievement: Meeting daily/weekly targets for leads, approvals, or disbursals.
Customer Service: Addressing grievances, resolving issues, and ensuring customer satisfaction.
Specific skills required:Good communication and persuasion skillsBasic understanding of loan products and processes
Proficiency in local languages (depending on the region)
Comfortable with targets and sales-oriented work