Make outbound calls to prospective customers to promote products or services.
Answer incoming calls from customers to resolve queries, provide information, or handle complaints.
Explain product details, pricing, and offers clearly and persuasively.
Maintain and update the customer database with accurate information.
Follow up with potential customers and close sales.
Achieve daily, weekly, and monthly call and sales targets.
Work closely with the sales and marketing teams to improve lead quality and conversion rates.
Handle customer feedback professionally and escalate complex issues to senior staff when necessary.
Maintain a good relationship with customers and ensure a high level of customer satisfaction.