Telecaller

Job Description – Tele Caller

Position: Tele Caller

Location: Noida Sector 18

Working Hours: 10:00 AM – 7:00 PM

Department: Sales / Customer Support

## Job Summary

We are looking for a proactive and enthusiastic Tele Caller to join our team. The candidate will be responsible for connecting with retailers, promoting transactions on our platform, pitching our service packs, and providing day-to-day support to retailers. The ideal candidate should have good communication skills and a customer-focused approach.

## Key Responsibilities

• Connect with retailers through calls on a daily basis.

• Follow up with retailers who are not actively doing transactions and encourage them to start/restart transactions.

• Explain and promote the company’s services, products, and service packs.

• Pitch sales offers and convert leads into active users/customers.

• Build and maintain strong relationships with retailers.

• Provide day-to-day support and resolve retailer queries or concerns.

• Assist retailers in understanding product features, benefits, and usage.

• Maintain call records and update customer interactions in the system.

• Coordinate with internal teams to ensure timely issue resolution.

• Achieve daily/weekly/monthly calling and sales targets.

## Required Skills

• Good verbal communication and convincing skills.

• Basic knowledge of sales and customer handling.

• Ability to build rapport with retailers/customers.

• Problem-solving and follow-up skills.

• Basic computer knowledge (MS Office / CRM tools preferred).

• Ability to work in a target-driven environment.

## Qualifications

Minimum 12th Pass / Graduate• (preferred).

• Freshers with good communication skills can also apply.

• Freshers are welcome to apply.

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