टेलीसेल्स टेलीकॉलर

JOB DESCRIPTION

Telecaller / Customer Support Executive

Company Name: Epoxy Master Private Limited
Department: Sales & Marketing
Job Location: Kolkata, West Bengal
Employment Type: Full-Time
Experience: Fresher / Experienced
Salary: ₹10,000 – ₹15,000 per month (Negotiable based on experience)
Working Days: 6 Days a Week

About the Company

Epoxy Master Private Limited is a growing company specialising in epoxy resin products, epoxy flooring solutions, professional training and skill development. We aim to deliver quality products and services while creating opportunities for individuals to build successful careers in the epoxy industry.

Job Summary

We are looking for enthusiastic, confident and result-oriented Telecallers to join our Sales & Marketing team. The candidate will be responsible for making outbound calls, generating leads, explaining company products and services, following up with potential customers and converting enquiries into business opportunities.

Key Responsibilities

1. Make outbound calls to prospective customers and generate business leads.

2. Handle incoming customer enquiries through phone calls.

3. Explain Epoxy Master products, services, training programmes and flooring solutions.

4. Follow up with interested customers and maintain regular communication.

5. Identify potential customers and schedule appointments for the sales team.

6. Maintain daily call records, customer information and follow-up status in CRM/Excel.

7. Achieve daily, weekly and monthly calling and lead-generation targets.

8. Maintain professional communication and build strong customer relationships.

9. Coordinate with the sales and marketing team to improve lead conversion.

Required Skills & Qualifications

• Minimum qualification: Higher Secondary (12th Pass) / Graduate preferred.

• Good verbal communication skills in Bengali and Hindi.

• Basic English communication skills preferred.

• Basic computer knowledge (MS Excel, Google Sheets).

• Confident, polite and convincing telephone communication.

• Ability to handle customer objections and follow-ups.

• Fresher candidates with a positive attitude can apply.

Salary & Benefits

• Fixed monthly salary.

• Performance-based incentives.

• Professional working environment.

• Career growth opportunities.

• Training and development support.

Preferred Candidate Profile

We are looking for disciplined, motivated and target-oriented individuals who are interested in building a career in sales, telecalling and customer relationship management.

How to Apply

Interested candidates can submit their updated CV/resume or contact the HR Department of Epoxy Master Private Limited.

Company: Epoxy Master Private Limited
Department: Human Resources (HR)

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