JOB DESCRIPTION

Position Title: Telecaller / Client Outreach Executive

Department: Sales & Client Acquisition
Location: Begur, Bengaluru (Onsite)
Industry: Professional Services – Chartered Accountant (CA) Firm
Employment Type: Full-Time
Experience Range: 0–2 Years
Compensation: ₹12,000 – ₹18,000 per month + Performance-Based Incentives

1. Position Overview

The Telecaller / Client Outreach Executive is responsible for initiating and managing outbound client communication, supporting lead qualification, appointment scheduling, and contributing to the company’s revenue pipeline.

This role is integral to Apnabusinez.com’s client acquisition strategy and requires multilingual communication skills, structured follow-ups, and adherence to professional service standards.

2. Key Roles & Responsibilities

• Conduct high-volume outbound calls (80–120 calls per day) to prospective and existing clients.

• Communicate clearly and professionally about Apnabusinez.com’s services including GST, Income Tax, Business Registration, ROC, TDS, Audit, and Compliance solutions.

• Qualify leads using approved calling scripts, checklists, and eligibility parameters.

• Ensure accurate and timely documentation of call outcomes, client data, and follow-ups in CRM systems and Google Sheets.

• Schedule client appointments and coordinate effective handover to Sales Executives.

• Perform structured follow-ups on pending inquiries and warm leads.

• Maintain high standards of call quality, data accuracy, confidentiality, and professional etiquette.

• Achieve assigned daily, weekly, and monthly lead generation and conversion targets.

3. Required Skills & Competencies

• Multilingual Communication: Kannada + Hindi (Mandatory), English (Added Advantage)

• Telecalling & Client Engagement

• Lead Qualification & Follow-up Management

• Basic Sales Orientation & Target Discipline

• CRM, MS Excel, and Google Sheets proficiency

• Time Management & Work Discipline

• Professional Etiquette & Customer Handling Skills

4. Eligibility Criteria

• Minimum Qualification: 12th Pass / Any Graduate (any discipline)

• Prior experience in Telecalling / Tele-sales is preferred; freshers with strong communication skills may apply

• Ability to work in a target-driven, office-based environment

• Immediate joiners preferred

5. Compensation & Benefits

• Fixed monthly salary with structured performance-linked incentives

• On-the-job training on CA firm services and internal sales processes

• Defined career growth path to Senior Telecaller, Client Relationship Officer (CRO), or Sales Executive

• Stable and process-driven work environment

• Performance recognition and internal advancement opportunities

6. Reporting Structure

• Reports to: Sales Manager / Sales Head

• Functional Coordination: Client Relationship & Operations Teams

7. Application Process

Eligible candidates may apply by sending their updated resume to:
📧 hrm@apnabusinez.com

Issued By:
P BALASUBRAMANIYAN
People Operations & HR Manager
Apnabusinez.com
Begur, Bengaluru

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