Handle inbound customer calls and assist customers with their queries and requirements.
Understand customer needs and provide accurate information about TVS products and services.
Promote relevant products, services, and offers during customer interactions.
Identify sales opportunities and convert inbound enquiries into successful sales.
Explain product features, benefits, pricing, and other relevant details clearly.
Handle customer objections and provide suitable solutions.
Maintain a professional and positive interaction with every customer.
Record customer information, enquiries, sales details, and call outcomes accurately.
Follow up with interested customers when required.
Achieve assigned sales and customer service targets.
Coordinate with internal teams to resolve customer issues and ensure timely support.
Maintain proper documentation and follow company processes and quality standards.
Ensure a positive customer experience throughout the interaction.
Good communication: English and Hindi