Responsibilities
Contact potential or existing customers to inform them about our products or services.
Answer questions about products or the company.
Ask questions to understand customer requirements and close sales.
Enter and update customer information in the database.
Handle grievances to preserve the company’s reputation.
Keep records of calls and sales, and note useful information.
Skills
CRM Software
Microsoft Office Suite
Customer Relationship Management
Persuasion
Time Management
Problem-Solving
Active Listening
Negotiation