Tele Sales Executive

Role: Telesales Executive

Location : Koramangala

Salary: Upto 25K/month

Experience: In Call Centres, BPO, any Medical Field or Hospitals/Clinics (Good English comm. skills required)

Objective: To guide patients with expert advice on hair loss, scalp conditions, treatment protocols, lifestyle management, and product usage. Ensure high-quality consultations, improved treatment adherence, and elevated patient satisfaction.

1. Role Overview

The On-Call Telesales Consultant acts as the first expert touchpoint for potential patients and active treatment users. They provide scientific, empathetic, and personalized advice that helps in:

· Accurate diagnosis

· Protocol recommendation

· Product guidance

· Adherence improvement

· Weekly and monthly patient follow-ups

· Conversion from inquiry → consultation → treatment

2. Key Responsibilities:

A. Patient Consultation

· Conduct teleconsultations (audio/video) to understand patient concerns.

· Assess symptoms using structured questionnaires, scalp images, and medical history.

· Recommend treatment protocol (products, medicines, lifestyle changes).

· Educate patients on expected timelines, outcomes, and do’s/don’ts.

B. Follow-ups & Adherence

· Conduct periodic check-ins (weekly/monthly) to track progress.

· Modify usage guidelines based on improvement or issues.

· Address concerns, side effects, or doubts promptly.

C. Cross-functional Coordination

· Coordinate with dermatologists for escalated cases.

· Update CRM with case notes, recommendations, and follow-up schedule.

· Collaborate with product team for feedback on formulations.

D. Tele-Sales Support

· Guide patients to choose the right treatment plan.

· Improve conversion through trust-building communication.

· Inspire confidence and clarity in product usage.

E. Patient Satisfaction & Retention

· Ensure smooth onboarding of new patients.

· Build rapport and trust with returning patients.

· Resolve issues quickly and empathetically.

F. Compliance & Ethics

· Follow medical compliance guidelines for prescribing/identifying red flags.

· Maintain strict confidentiality and data protection protocols.

Interested candidates can share the CV to hrneethu.mohan@ladensitae.co.in or WhatsApp 9028163985.

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